How can we help you?

We offer free 30-day returns and exchanges for customers in the U.S. and Canada, starting from the date of your purchase. You can start your return or exchange here.

Return and exchange requirements

• Items must be in original condition, with no signs of wear or damage
• Must be in original packaging (bracelet cards, pouches, tags, etc.)
• Returns must be shipped from the same country they were delivered to
• You'll need your order number to get started

What can't be returned?

• Custom styles (Bulk Bracelets, engravable styles and personalized styles)
• Sale items
• Bracelet Club subscriptions
• Gift Boxes
• Sustainable shipping
• E-Gift Cards

*Please note that original shipping fees aren't refundable.

It's actually super easy! You can return or exchange eligible items within 30 days of your order using our returns portal. Just enter your order number and follow the steps.

A few things to keep in mind:

• Items must be in original condition with no signs of wear or damage
• Include all original packaging (bracelet cards, pouches, tags, etc.)
• Returns and exchanges must be shipped from the same country they were delivered to
• You'll need your order number to get started

If your item arrived damaged or broke soon after wearing, just reach out with the details and we'll help get a replacement sorted.

Here are a few things to note:

• We can't replace bracelets that have been cut, shortened, or re-burned
• Lost or stolen items aren't covered
• Monthly Club bracelets are special editions and can't be replaced individually—but we'll assign a fair replacement value if one breaks
• We can only offer replacements for items purchased directly from puravidabracelets.com. For in-store purchases, please contact the original retailer.

At this time, we’re not able to process in-store returns through our website. To return an item purchased in-store, just head back to the retail location where you made the purchase.

Be sure to bring your receipt with you—the store team will take it from there!

Got a gift? We’ve got you! Just send us the order number—or the email of the awesome person who gifted it to you—and we’ll take it from there.