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We're here to helpOrders & Shipping
What are the shipping fees and delivery timelines? +-
Delivery times below are estimates and don’t include order processing time (which takes about 1–2 business days). Weekends, holidays, and unexpected carrier delays (like weather or high volume) may also affect timing.
The shipping fee is charged based on the subtotal before taxes and discounts, and is non-refundable.
Deliveries outside of the US may be subject to additional custom duties and service fees. Please note that Pura Vida does not have any control over them and cannot advise as to what the cost will be. For more information, please contact your local customs office. Pura Vida is not able to reimburse you for duties and taxes paid upon delivery.
A signature is required upon delivery for Express and Expedited shipping. FedEx will try to deliver your package up to three times before returning it to us. If you get a delivery notice from FedEx, be sure to follow the instructions so you can receive your package without any hassle.
United States
| Free Shipping | Standard Shipping | Expedited Shipping | Express Shipping |
|---|---|---|---|
| Orders $50 and above | Orders below $50 | - | - |
| Free | $5 - $6 | $20 | $30 |
| 5-7 business days | 5-7 business days | 2 business days | 1 business day |
If you have any questions or need help picking the right shipping option, feel free to contact us. We’re happy to help!
Canada
| Free Shipping | Standard Shipping | Economy |
|---|---|---|
| Orders $50 and above | Orders below $50 | - |
| Free | $8.50 | $29 |
| 5-9 business days | 5-9 business days | 3-4 business days |
United Kingdom
| Free Shipping | Standard Shipping | Economy |
|---|---|---|
| Orders $50 and above | Orders below $50 | - |
| Free | $7.75 | $29 |
| 5-9 business days | 5-9 business days | 3-5 business days |
Can I cancel or make changes to my order? +-
Once you’ve placed your order on puravidabracelets.com, we’re unable to cancel it or make any changes. Our fulfillment team starts processing orders right away to get them to you as quickly as possible, so please double-check your order details and shipping information before checking out.
Need to add something? Feel free to place a separate order, and we’ll get it shipped out ASAP.
*Friendly reminder: we’re not responsible for address errors.
Where is my order? +-
You can track your order anytime right here.
Once your order is placed, please allow 1–2 business days for processing. As soon as it ships, we’ll send you an email with tracking info so you can follow along.
With Standard or Free Shipping, delivery usually takes 5–7 business days from the ship date.
Please note that with Standard and Free Shipping, tracking updates can be limited, so you might not see every scan or progress right away.
If it’s been more than 7 business days since your order shipped (in the US), contact us and we’ll be happy to assist you.
My tracking says “Delivered,” but I haven’t received my order. What should I do? +-
We get it—carrier delays and scanning mix-ups can happen. Sometimes a package will be marked as “Delivered” a little early, but it usually shows up within a few business days.
If it’s been 48 hours since your tracking says “Delivered” and the package still hasn’t arrived, double-check around your delivery area (porch, mailbox, neighbors, etc.). Still no luck? Reach out to us—we’re happy to help!
Heads up: While we’re not liable for packages marked as delivered, we’ll do our best to support you. If you think your order was mis-delivered, we recommend filing a claim with the carrier.
Something’s missing or not quite right with my order — what should I do? +-
If something’s missing, or you received the wrong item, we’ll make it right.
Just send us a quick message with your order number, and if it’s the wrong item, include a clear photo of what you received. We’ll take it from there and make sure you get what you ordered ASAP.