How can we help you?

Have a question? Feel free to check out our FAQs below.

Product Information

Are your products waterproof? +

You bet—at least, a lot of them are! All of our Original and Multi-Braided string bracelets are 100% waterproof (surf, shower, swim—you name it).

We're also expanding into waterproof metal styles—check out the full collection here.

Pro tip: Look for the waterproof badge on the product image if you're unsure. That's your sign it's ready for all your adventures!

How do I take care of my jewelry? +

A little TLC goes a long way. To keep your Pura Vida pieces looking their best, check out the care guide that matches your jewelry type:


Not sure which guide to use? You can find care instructions on each product page under "Product Care."

How do I put on my Pura Vida string bracelet? +

Getting the perfect fit is easy! Just grab the string ends on either side of the slip knot and gently pull to tighten. To loosen it up, hold the bracelet sides and slide the strings back through—no untying needed.

Our classic string bracelets adjust from 2" to 5" in diameter, so they're made to fit most wrists comfortably.

Need a quick visual? Watch the demo here.

Pro tip: Avoid cutting, shortening, or burning the strings—it can damage the bracelet, and we're unable to replace anything that's been altered.

How do I attach my Harper Charms? +

Open the clasp, hook it onto your base, and press until you hear a click — it means your charm’s securely fastened. Swap them out anytime for a whole new vibe!

Watch our how-to videos to see how it's done.

What items are final sale? +

Some styles are final sale and can't be canceled, returned, or refunded. Here's what to know:

Final sale items include:

  • Bulk Bracelets
  • Engravable Styles
  • Personalized Bracelets
  • Sale Styles
  • Bracelet Club Subscription
  • E-Gift Cards
  • Sustainable Shipping

Sitewide sales:

During sitewide promotions, all products are final sale—no returns or exchanges.

Not sure if something's final sale? You can always check the Shipping & Returns section on the product page for that style.

What are bulk bracelets and how do they work? +

Our bulk bracelets are perfect for fundraising, events, or custom giveaways! You can design your own using our Original, Braided, Charm, or Engraved styles.

Quick facts:

  • Minimum order is 25 bracelets
  • Bracelets take about 3–4 weeks to make + shipping
  • You can choose from 27 colors with endless color combinations
  • You'll see a live preview as you customize (pro tip: take a screenshot before checkout!)
  • Pay with credit card, PayPal, Shop Pay, Google Pay, Apple Pay or Afterpay

Selling them for a cause? You set the price. Most people use:

  • $4 for Originals
  • $6 for Braided
  • $8 for Charm
  • $11 for Engraved

If your group is tax-exempt, email us at fundraise@puravidabracelets.com with your order number and exemption form—we'll handle the rest!

How do Pura Vida E-Gift Cards work? +

Not sure what to gift? E-Gift Cards are always a win. Choose an amount and we'll email a unique code straight to you (or your lucky recipient). You can even gift one to yourself—no judgment 😉

Available amounts: $25, $50, $75, $100, $125, $150

How to use it: Just enter the code at checkout and hit "Apply." The balance will be deducted from your order.

Good to know:

  • E-Gift Cards are final sale — no cancellations or refunds
  • You can schedule delivery or send it instantly to yourself or a friend
  • Yes, you can stack it with a discount code at checkout
  • Buy more than one—just choose the recipient for each before adding to your cart
  • No expiration date—your balance never expires!
How do I know what size ring I should buy? +

Use a ring of yours that fits the desired finger. Then measure the internal diameter of that ring (in mm). Ensure your ruler starts at the 0mm mark. If you're between sizes, size up to the nearest full size.

Use the size chart below to determine your ring size.

Size Internal Diameter (mm)
4 14.8mm
5 15.6mm
6 16.4mm
7 17.2mm
8 18mm
9 18.9mm
10 19.75mm
XS/S 15mm - 18mm
M/L 17mm - 20mm