How can we help you?

Have a question? Feel free to check out our FAQs below.

Quick Actions

Returns & exchanges

Start your return

Track my order

Check your order status

Contact us

Frequently Asked Questions

Where is my order? +

You can track your order anytime right here.

Once your order is placed, please allow 1–2 business days for processing. As soon as it ships, we’ll send you an email with tracking info so you can follow along.

With Standard or Free Shipping, delivery usually takes 5–7 business days from the ship date.

Please note that with Standard and Free Shipping, tracking updates can be limited, so you might not see every scan or progress right away.

If it’s been more than 7 business days since your order shipped (in the US), contact us and we’ll be happy to assist you.

My item arrived damaged or broke after a while — what can I do? +

If your item arrived damaged or broke soon after wearing, just reach out with the details and we'll help get a replacement sorted.

Here are a few things to note:

We can't replace bracelets that have been cut, shortened, or re-burned
Lost or stolen items aren't covered
Monthly Club bracelets are special editions and can't be replaced individually—but we'll assign a fair replacement value if one breaks
We can only offer replacements for items purchased directly from puravidabracelets.com. For in-store purchases, please contact the original retailer.

What is your return policy? +

Returns and exchanges are available exclusively for customers who purchased Checkout+ at the time of their order. If Checkout+ was not added at checkout, all sales are final — no returns or exchanges will be accepted.

For eligible Checkout+ orders, you have 30 days from the date of purchase to start a return or exchange (U.S. and Canada). You can start your return or exchange here.

Return and exchange requirements

Items must be in original condition, with no signs of wear or damage
Must be in original packaging (bracelet cards, pouches, tags, etc.)
Returns must be shipped from the same country they were delivered to
You'll need your order number to get started

What can't be returned?

Even with Checkout+, the following are non-returnable:

Bracelet Club
Sustainable shipping
E-Gift Cards
Checkout+

*Please note that original shipping fees aren't refundable.

Why is my discount code not working? +

Let's troubleshoot! Here are a few things to check:

Some items are excluded from discounts

Discount codes don't apply to:

Fix: Try removing excluded items or apply the code to a different order.

You're using more than one code

Only one discount code can be used per order.

Fix: Go with the better offer and enter just that code at checkout.

A sitewide sale is happening

During promos like "25% off everything," extra codes (including Shore Club rewards) won't stack.

Fix: Enjoy the sitewide savings—no code needed!