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We're here to helpDiscounts & Promotions
Can I use a discount code during a sitewide sale? +-
During sitewide promos (like 25% off everything), additional discount codes can’t be applied—this includes Shore Club rewards. But don’t worry, you’re already getting the best deal!
Where do I enter my discount code? +-
At checkout, you’ll see a field labeled “Enter discount code.” Enter your code there, click “Apply,” and your discount will show before payment.
Why is my discount code not working? +-
Let's troubleshoot! Here are a few things to check:
Some items are excluded from discounts
Discount codes don't apply to:
- Bracelet Club Subscription
- Advent Calendar
- Bulk Bracelets
- E-Gift Cards
- Gift Box
- Sustainable Shipping
- Harry Potter Styles
- Shark Week Styles
- Sorority Styles
- Personalized Items
- Sitewide sales
Fix: Try removing excluded items or apply the code to a different order.
You're using more than one code
Only one discount code can be used per order.
Fix: Go with the better offer and enter just that code at checkout.
A sitewide sale is happening
During promos like "25% off everything," extra codes (including Shore Club rewards) won't stack.
Fix: Enjoy the sitewide savings—no code needed!