Refund policy

We want you to love your Pura Vida order—and if you don’t, we make returns and exchanges easy!

What’s Eligible

We offer free returns and exchanges on all products except:

  • Sale items
  • Customizable styles (engraved, personalized, or bulk bracelets)
  • Bracelet Club subscriptions
  • E-Gift Cards
  • Gift Box
  • Sustainable Shipping

To qualify for a return or exchange:

  • Items must be returned within 30 days of the purchase date
  • Must include the original receipt or packing slip
  • Items must be purchased directly from puravidabracelets.com

Refunds

All refunds will be issued to the original payment method. We reserve the right to deny returns that don’t meet our policy guidelines.

Exchanges

Need a different size? We’ve got you!

  • Ring not fitting right? You can exchange it for a new size.
  • Start your exchange process here (US and CA orders only).

Final Sale

The following items are final sale and not eligible for return or exchange:

  • Sale products
  • Custom styles (engraving, personalized, or bulk)
  • Bracelet Club subscriptions
  • E-Gift Cards
  • Gift Box
  • Sustainable Shipping

Check the “Shipping & Returns” section on each product page to confirm if your item is final sale.

Something Damaged?

If your item arrived damaged, there’s no need to return it. Just contact us here within 30 days with:

  • Your order number
  • A photo of the damaged item and we’ll send you a replacement—no hassle.

Got it as a Gift?

We can still help! If your gift is broken or damaged, contact us within 30 days. Just send us the order number (or the email of the awesome friend or family member who sent it), and we’ll take care of the rest.

Still have questions? Reach out to us at info@puravidabracelets.com—we’re happy to help!